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Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.

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FAQs

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Office

1520 Luna Road Carrollton,
TX 75006 United States

Email us

info@royalshilajit.com

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Orders are typically processed and shipped within 1–2 business days. Delivery times depend on your location and the shipping method selected at checkout. Domestic shipping usually takes 3–7 business days, while international orders may take 7–14 days.

Can I cancel or change my order?

If your order has not yet been processed or shipped, you may request a cancellation or change. Please contact our customer support team as soon as possible, and we’ll do our best to accommodate your request.

What should I do if there is a problem with my custom order?

If there is an issue with your custom order, please reach out to our customer support team immediately. We are committed to resolving any concerns as quickly as possible. Here’s what you can do:

Contact Us:
Send us an email at support@royalshilajit.com or call our customer support line at +1 (555) 123-4567. Provide your order number, details of the issue, and any relevant images if applicable.

Explain the Issue:
Let us know the nature of the problem—whether it’s related to product quality, shipping, or other special requests you made.

We'll Investigate and Assist:
Our team will promptly investigate the issue and get back to you with a solution, whether it’s a replacement, refund, or another resolution.

Your satisfaction is our priority, and we’re here to ensure that every custom order meets your expectations.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this to track your order on the shipping carrier’s website.

Customer Support?

If you prefer to send a message, please fill out the form below, and we will get back to you shortly.